Refund policy

At ZENIFY, we want you to love what you ordered. If something isn't right, we're here to help.

Eligibility for Returns

We accept return requests within 14 days of the delivery date. To be eligible, items must be:

  • Unused and in their original condition
  • In the original packaging with all tags and accessories included
  • Accompanied by proof of purchase (order number or receipt)

The following items are not eligible for return:

  • Items marked as final sale or clearance
  • Items that have been used, washed, or damaged after delivery
  • Custom or personalized orders

How to Request a Return

To initiate a return, please contact us at collinsngigi04@gmail.com  within 7 days of receiving your order. Include your order number, a description of the issue, and photos if the item is damaged or defective.

We will review your request and respond within 2–3 business days.

Return Shipping

  • Defective, damaged, or incorrect items: ZENIFY will cover the cost of return shipping. We will provide a prepaid return label or reimburse reasonable shipping costs.
  • Change of mind or incorrect order by customer: The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for lost returns.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.
  • Shipping fees from the original order are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

To ensure your issue is resolved promptly, please contact us within 48 hours of receiving a damaged or incorrect item, as supplier dispute windows are time-sensitive.

Late or Missing Refunds

If you haven't received your refund after 7 business days, please check with your bank or payment provider first. If the issue persists, contact us at collinsngigi04@gmail.com.

Contact us: collinsngigi04@gmail.com | myzenify.store