Shipping policy

Thank you for shopping with ZENIFY. Here's everything you need to know about how we process and ship your orders.

Order Processing

Orders are processed within 1–3 business days of payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Times

As a dropshipping store, our products are shipped directly from our suppliers. Estimated delivery times vary by destination:

Destination	Estimated Delivery Time
United States	7–15 business days
United Kingdom	7–15 business days
Europe	10–20 business days
Australia & NZ	10–20 business days
Rest of World	14–30 business days

These are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier capacity, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We may offer free shipping on qualifying orders — check our store for current promotions.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery through the carrier's website or via our store's order status page.

Please allow 2–5 business days for tracking information to update after dispatch.

Customs, Duties & Taxes

ZENIFY ships internationally and your order may be subject to import duties, taxes, or customs fees imposed by your country.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
We are not responsible for delays caused by customs processing.

Lost or Delayed Packages

If your order hasn't arrived within the estimated timeframe:

Check your tracking link for the latest update.
Verify your shipping address was entered correctly at checkout.
Contact your local post office or customs office.
If the issue persists, contact us at collinsngigi04@gmail.com and we'll investigate with the supplier.

Please report missing packages within 30 days of the estimated delivery date so we can open a timely dispute with our supplier.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. ZENIFY is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at collinsngigi04@gmail.com we can only make changes before the order is dispatched.